Refund policy

RETURN POLICY FOR ONLINE PURCHASES

We want you to love your online purchase. Please review our online returns policy carefully before placing your order.

Refund Eligibility

  • Refunds are available on full-price items only.
  • Customers must email us within 14 days from the shipment date to notify us of their return request. Please email completed return form to info@the-hanger.com.au.
  • Returned items and form must be received by us within 21 days from the shipment date for a refund to be honored.
  • Sale items, discounted items, promotional purchases are final sales and not eligible for refund.

Conditions of Return

Returned items must:

  • Be unworn, unwashed, and unused
  • Have all original tags attached
  • Be free from makeup marks, deodorant marks, stains, odours, pet hair or damage

Items that do not meet these conditions WILL be returned to the customer at the customers expense.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is deemed faulty
  • Original shipping fees are non-refundable
  • We recommend using a tracked postage service, as we are not responsible for lost returns

Credit Notes (Online Exchanges)

  • Instead of direct exchanges, a credit note will be issued for eligible returned items
  • Credit notes allow you to re-purchase your correct size or preferred item immediately
  • Credit notes are issued once the return is received and approved
  • Credit notes are valid for 12 months from the date of issue

Refund Processing

  • Approved refunds will be issued to the original payment method
  • Please allow processing time for your bank or payment provider

Faulty Items

  • Faulty items will be handled in accordance with Australian Consumer Law
  • We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you have purchased an item that you believe has a manufacturing fault Please contact us immediately with photos and your order number. Email info@the-hanger.com.au

Non-Returnable Items

  • Sale or discounted items
  • Clearance items
  • Gift cards
  • Jewellery
  • Swimwear
  • Shoes
  • Items marked “Final Sale"

     

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    RETURN POLICY FOR IN STORE PURCHASES

    We want you to love your purchase. 

    Credit Notes

  • Refunds are not offered for in-store purchases

  • Credit notes are issued within 14 days of purchase

  • Credit notes apply to full-price items only

  • Sale items, discounted items, promotional purchases are final sale and not eligible for credit notes

    Conditions of Return

    Returned items must:

  • Be unworn, unwashed, and unused

  • Have all original tags attached

  • Be free from makeup marks, deodorant marks, stains, odours, pet hair or damage

    Proof of Purchase

  • A valid receipt is required for all returns

    Credit Note Terms

  •  Credit notes will be issued once the return is approved

  • Credit notes are valid for 12 months from the date of issue

  • Credit notes are not redeemable for cash

    Exchanges

  • Exchanges may be offered at our discretion, subject to stock availability

  • Sale items are not eligible for exchange

    Faulty Items

  • Faulty items will be handled in accordance with Australian Consumer Law

  • We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you have purchased an item that you believe has a manufacturing fault Please contact us immediately with photos and your order number. Email info@the-hanger.com.au

    Non-Returnable Items

    • Sale or discounted items
    • Clearance items
    • Gift cards
    • Jewellery
    • Swimwear
    • Shoes
    • Items marked “Final Sale”

     

    If you have any questions regarding this policy, please don’t hesitate to contact us at info@the-hanger.com.au

    Kind Regards

    The Customer Care Team

    The Hanger xx